I thought I’d share my views on purchasing items here, be it small or big, and what happens afterwards. So I’m in a shop, let’s say 7/11. I’ve selected myself a nice, cool, refreshing drink to quench my thirst and help me forget it’s hotter then hades.
I manage to get to the front of the queue in a reasonable time, only a few people wanting to push in. The lady behind the counter has no problem scanning my can and informs me that it’ll be ’24 pesos po’.
Well you can imagine I’m as happy as can be, I’m almost fully completed a transaction and I’m still smiling. So I had the woman 2 x 20 peso notes and wait patiently for my change. Then I hear, ‘Do you have 4 pesos sir?’ I resist the urge to tell her that if I had 4 pesos I would be giving it to her because I don’t collect change as a hobby. I’m still in a good mood so I just apologize and say no, sorry, I have no coins on me. Then I hear, …
‘Do you have 1 peso sir?’
I raise an eyebrow, look at her and say no, sorry, I have no coins on me. So she then rings the money in the register and gives me 16 pesos change from what is a drawer laden with shiny 5 peso and 1 peso coins.
Why do they do this? It’s not just 7/11, it is most shops. I really don’t understand. It’s like they’re programmed to ask. I’ve been here longer than some and not as long as others so i know how it works. I don’t expect too much, try to smile at every chance I can and I don’t get annoyed normally on a day to day basis but this really pisses me off. It’s basic shop management to have enough change, and it’s poor customer service to ask for exact change if you don’t need it.
But sometimes they don’t have change. I went into an establishment which is in an affluent mall in Makati just after they opened for the day a few weeks ago. I make a small purchase that costs 500 pesos. I never like paying with card to avoid any possible fraudulent activity taking place so I pulled out a a 1k note and hand it to the shop assistant. I get a strange look and I’m informed, ‘I’m sorry sir we have no change’. Now I used to work in a shop many years ago in my youth and you always start the day with a float, enough change to last you through the day and it’s topped up wither by customers giving you small amounts or by replenishment from the back office. Now here I was in a shop that wasn’t cheap but buying a cheap item for the shop at the start of the day so the register should have change in it and they don’t have a 500 peso note or 5 x 100 or any other variation. What sort of way to run a business is that? I had to leave the shop empty handed as they didn’t have the change.
I simply just don’t understand, it’s one of the few things that still annoys me so.
I’m going to end it with my favourite change story, one with a happy ending. I was in subway buying myself a sandwich and a drink. I can’t remember how much it came to but it involved me requiring change. Now it just so happen I had some change in my pocket so I hand notes over to almost the amount and say, ‘1 moment please, I have some coins to give you the exact amount’. Now i’m looking at my hand to get the exact amount and I hear from the ever so pleasant Ladyboy behind the counter, ‘ Wow kuya, you have so many coins’ in a tone that I can only describe as orgasmic. If it wouldn’t of been wrapped already I’d of checked my sandwich for some special source he sounded that excited. I honestly do believe I made his day. I want to walk around stores one day going in and showing the cashiers handfuls of change, see if I get any marriage proposals.
My first post, I hope you can relate.