Ok, so I lost my BDO passbook the other day, and I go to my BDO branch office to request a new one. Pretty simple huh? NOPE! Not in this stupid fuckin country!
This is another example of why I say Philippines is like a bunch of 5 year old kids trying to play grown-up.
So, here’s the conversation I had with the BDO filo idiot bank teller:
ME: I have lost my passbook, and would like to have a new one made please.
BDO: Ok sir, you need to go to a notary public and obtain an affidavit of loss and bring it to us.
ME: Excuse me? So you’re saying I need to go to a notary, and tell him/her the same thing I just told you, only they will give me a piece of paper with their fancy stamp on it for 100 pesos, then I bring it to you? What is the point of that?
BDO: It’s policy sir.
ME: Well it’s a pointless, stupid, redundant policy, and the ONLY thing it accomplishes is causing your customer a huge inconvenience. I have my ID, the same ID you have on file for me with my account here, and so why do I have to go pay someone to stamp a paper saying what I can just say to you here right now????? Don’t you see how fucking stupid and unreasonable, and pointless that policy is????
BDO: I didn’t make the policy sir.
ME: Ok, so can I speak with the complete idiot who made that policy please? It seems like you people just like to make policies whether they have any reason to them or not. This is fucking stupid. I’m here, right now, with official government ID which you accepted when you approved opening my account, same ID, and 3 other forms of ID, and I’m telling you I lost my passbook, and need another one, but you’re going to make me go pay money to a notary public to give me a piece of paper that says what I’m telling you right now? Do you see how idiotic that is???
BDO: I’m sorry sir.
ME: Are you sorry for being stupid?
BDO: Yes sir.
ME: Now make me a new passbook, or I’m taking all my money out of your stupid fucking bank, and put it in Citibank, at least that’s administrated by people with a measurable level of intelligence (mainly NOT filipinos!)
I’m telling you, filipinos have absolutely NO sense of customer service or customer convenience. They make policies that make NO SENSE WHATSOEVER all the time, just because some idiot in management thought it’s a good idea. Morons!