“Traditional Pinoy Service”. Have you heard that expression? It really doesn’t exist in the Philippines. Pinoy service is about the business making money and everyone else losing. Many foreigners living in the Philippines can recount how difficult dealing with business is, it’s like a lot of businesses think it’s set and forget… setup a shop, stock it full of goods on consignment (so theres never any stock available out the back, just display stock), pay the staff a wage thats “unlivable”, don’t offer training and have no one left with any capacity to make a descision.
Lets look at a comparison of life in Australia vs the Philippines after a recent trip to Australia on holidays.
– I was buying two items on sale. they scanned wrongly at $19.99 and not $14.99 as it
should have been. 50% off.
Result – Sorry sir, we will give you the first item free and the second at the advertised price. No questions asked, they just did it. As you can see from the image, the price was adjusted accordingly – A WIN FOR THE CUSTOMER. A WIN FOR THE BUSINESS as they have a happy customer.
WIN – WIN
– Fruit was purchased and found to be rotten. You can see the price of over $11 for papaya… lol, yes, thats how much fruit costs in Australia these days. The shop was made at another branch – I took the fruit back to another shop and they didn’t ask a thing, took the receipt and gave me a refund card for the same amount.
As you can see from the image, I got a refund.
– A WIN FOR THE CUSTOMER. A WIN FOR THE BUSINESS as they have a happy customer.
WIN – WIN
More likely the Filipinos would be faking dockets, taking back unused fruit and replacing it “old for new” or coming up with some way to get money out when they need to pay the next bill due.
at Gaisano. Can I have a price check on this item please.
Not listening she runs it through the register.
Huh? I asked for a price check. Sorry sir, its been put through the register, I cannot issue a refund you have to pay for it. Are you serious? those fucks once they ring something up claim that you have to buy the item. Most likely it will be a deduction if you don’t buy it off their wage as thats how business treat staff.
– in 7-11. I bought a beer which was priced 48 pesos. I put it through the register. Thats 70 pesos sir. It was imported beer :). Ummmm your price sticker says 48 pesos for Bavarian ..blah. The guy went over to the fridge .. and came back and said, its been changed now. 70 pesos sir.
– I went to buy an energy drink and saw a sticker saying 28 pesos on sale. Yep, ill get that. I gave a 100p after it was rung through the till and the change was given 30 pesos. mmmm excuse me, whats this its 28 pesos not 70 pesos. Yes. Showed them the ticket item had 28 pesos.
Answer – thats the old stock, its been replaced and “sorry sir, we cannot issue refunds once its been entered into the register”.
The biggest piece of bullshit I have encountered in the Philippines is when the business is out of stock DOES NOT ADJUST PRICE. And the worst thing is Filipinos don’t complain about this!! Can you believe they get fucked up the ass on a daily basis by business and pass it off as “thats business in the Philippines”.
Heres an example:
Jollibee – I went in and asked FOR A MEAL DEAL. That includes a drink. I got my meal which was paid for and theres no drink.
Me – wheres the drink? Thas part of the meal.
JB – Sorry sir we have no soft drink left.
Me – What? I paid full price for a meal deal.
JB – Yes. … next
Me – What he hell, can you subsitute for an orange drink.
JB – Sorry sir we cannot. Typical Filipino customer service, they don’t want to try and accommodate customers – they just are that fucking stingy. No one wants to take responsibility for anything.
I jumped up and down and got a free orange juice – but theres no need to. But happily the Jollibee crew were selling at full price meals devoid of drinks!!
This is what business does. It has a set menu eg. a breakfast and then runs out of eg. tomatoes and wont add food to replace whats lost, they serve less and expect customers to pay full price — lol
ONLY IN THE FAILAPINES!!
Movie Cinema – There were two movies on. There were two ticket lines. My ex-gf went to the line with the movie poster of the movie we wanted to see. She asked clearly for “xxx movie” but got the other one “yyy” which started in 2 hours!!
Me – I went to the counter and said you sold me the wrong tickets.
Cinema – yes sir, your supposed to stand in that other line.
Me – There was no signage there to say.
Cinema girl – well, you can walk around and ask people to buy the ticket as i cannot refund.
Would you believe after I raised my voice she burst into tears and then got the manager. She plainly wouldnt refund and me thinks that if she had to give the ticket money back she would have it deducted off her wages as these stingy fucking filipino businesses operate.
This is highly illegal what they are doing. Seriously. One of the conditions of the Philippines retail sales act includes mistake inside the shop, deceptive and misleading conduct etc. Having the wrong sticker on a product is not only deceptive but its misleading and the customers are expected to wear the fuckups of these businesses.
In the Philippines – Business breaks the retail sales code of the Philippines all the time. They are ripping people off and getting away with it.
For the customer its more lose in the Philippines.
(I lose – You Lose)Published in