The Philippines DFA (Dept of Foreign Affairs) uses a web-based scheduling system for passport applicants, both new applications and renewals. The system is pretty simple to use. It won’t take you more than 15 minutes to get a schedule. Their system issues you a number and the option to pick a schedule from the available time slots. I selected the DFA’s Alabang Field Office.
On the appointed day, I was at their office one hour ahead my time slot which was 2:00pm. I was told to wait in the 2:00pm holding area with the rest of the applicants numbering around 40. The folks with the earlier schedules were moving into the queue in what seemed like an endless procession. And so the long wait began.
To make a short story even shorter, my first interaction with the documents checker was at 4:30pm. That’s a two hour and half wait from my 2:00pm schedule. Then I went to next window where they cancelled my old passport after which I paid my passport fees at the cashier. Next stop was at the data encoding and the passport picture section. Last stop was the passport delivery courier – LBC. I was done by 5:30pm.
What caused delay?
I have no clue and I have no patience getting an answer from the flunkeys at the DFA. It doesn’t make any sense to ask people to comply with a schedule only to have them wait two and half hours without any explanation for the delay. A waste of time.