So I’ve been living here about 4 years now and today some crazy shit hit me – I’ve never heard a Filipino apologize. I’ve NEVER heard someone in Manila say “I’m sorry I fucked up, what can I do to make it right?”
I should’ve noticed sooner but today there were a handful of events that made me realize the dumbfuckery we deal with on a daily basis. Anyhow, I was scheduled to have a new sink installed in my kitchen today. Last week we met with a sales manager from the local shop that specializes in kitchen equipment. He over promised and under delivered.
Throughout the sales process he was so reassuring and confident in his ability to get a smooth and fast install done. He claimed that he knows the owner of the shop personally (pinoy style name dropping) and that he will coordinate everything on delivery day between the installers, the vendor, and the delivery guys at their warehouse.
This morning we were set for 9am delivery. I arranged for coverage at the office as I would not be at work today. I secured the necessary gate pass and permit from our building admin for install and delivery at 9am… 10am passes.. 11 am… 12noon.. And so forth – NO DELIVERY ?!?! Finally at 3pm I receive a text stating that they are on the way. 4pm they arrive and that same sales manager is there to supposedly coordinate delivery and install.
I explain my frustration and stress to him that I actually missed work today so that I can accommodate our agreed upon delivery time. I told him I made a lot of adjustments and the least he could do was be punctual and on time or maybe even send me an update. I was not happy.
This clown goes on to say “sir, kasi late dumating and mga installer” (the installers showed up late). And expresses that it’s not his fault. Then he goes on to tell me about metro Manila traffic. He keeps stressing it’s not his fault, when they got on to Edsa there was so much traffic etc… I tell him it’s metro Manila and there will always be traffic.
He explains again that it’s not his fault because they were scheduled last minute to deliver some countertops to an address in pasay (all the way across town). Then finally I had had enough and told him that none of his excuses were my problem. I asked him why he had waited until 3pm to let me know? He said yet again it’s not his fault “kasi wala akong load kanina” (he had no cell phone credit to call me earlier).
Anyway our permit only allowed work to be done in the condo until 5pm so needless to say we did not complete the install.
Then I remembered last night it was not the waiter’s fault that dinner came before the appetizer because the cashier didn’t submit our order in the till. And 2 days ago when we went to the gym, it wasn’t their fault that my access card was denied because their system was down when I was renewing my membership, they kept insisting that it was someone else’s fault etc… Our water delivery service didn’t show up on Wednesday because their delivery truck was “coding” on Wednesdays – like seriously wasn’t your delivery truck coding on the same day last week and the week before?!!?!!! Why the fuck did you agree to a Wednesday delivery?
all throughout my 4 years here I’ve been unsuccessful in getting a simple sorry, or an apology of some sorts, or an admission of guilt. Everyone here points the finger at someone else or has a reason why they are not to blame.
has anyone here ever had a sincere apology from a Filipino?