I can understand a language barrier. I can certainly understand how sometimes communication failures can happen when using a 2nd language. But that isn’t the problem here.
Filipinos can’t even communicate in their own language. That’s not necessarily because they’re saying the wrong things. It’s another cognitive malfunction of the average Filipino mind. It’s the absence of logic and reasoning. A flaw in processing communication, so to speak.
A big problem is that they only know how to speak, but they don’t know how to listen. At best, if they do listen, it’s fragmented listening. Listening is just as important in communication as speaking. Without someone listening, there’s no purpose in speaking.
So often I watch my friend trying to speak to a store manager about a complaint, and I can tell that both of them do not listen, they only speak over each other. There is nothing but talking going on, both of them at the same time. And when you’re talking while the other person is talking, there is no listening happening at all, and absolutely nothing gets resolved, nothing gets understood, and nothing is heard. Just words spewing forth from both of their mouths at the same time.
I’ll often ask a question, and I’ll often get a completely irrelevant answer, having little or nothing to do with the question, and my question remains completely unanswered. Yes, their attempt at an answer may be on the subject, but within their answer, it will usually have nothing to do with the question. That’s when they get the mystical “miffed” look from me. This happens almost daily with the person I live with, not to mention with just about anyone else I attempt to have a conversation with. It’s like trying to converse with a 5 year old child with severe Attention Deficit Disorder. I often find myself asking him after he answers my question, “What did that have to do with my question? Did you hear my question? Did you understand it? (Usually I’ll ask him to repeat the question, but cannot.) Did you hear all the words and process them together in order to give a relevant response?”
And don’t ever try to ask a question with more than 1 idea in it. I once sent a text message that was more than 2 or 3 lines of text. His reply was that I wrote too much like a book and it was too much for him to read. I think it was about 15 to 18 words long. Filipinos do not have much processing power. They cannot handle more than 1 idea within a question or sentence.
This would probably explain why not much gets done here, and certainly not in any way you can call timely. It also explains why when dealing with a problem or trying to work out an issue, you just end up going in circles of illogical and confusing circles of irrelevancy.
It’s quite frustrating, and often I will just give up. There are times when I put a whole lot of effort into trying to get them to understand something like, let’s say, a requirement for a job is a simple ID. This ID must have a photo, the full name, and the date of birth. What I’ll get is, “Sir, I have a birth certificate”.
Well, does a birth certificate have a photo on it? NO. “Well sir, I can give you a photo to go with it.”