It truly surprises me that huge, reputable companies like Sony put their name in the hands of idiot Filipinos. If you want your service standards to plummet to all-time lows, put your business in the hands of Filipinos. They are completely incapable of following anything that remotely resembles corporate standards.
Anytime you entrust anything to a Filipino, everything important flies out the window, and is replaced by their standards of laziness, inconvenience, sheer ignorance, corruption, shitty service, and filogic (opposite of logic). Nothing is important to the Filipino except his individual self.
If Filipinos in general weren’t such unbelievably stupid clueless idiots who don’t have the slightest clue about customer service and inventory, Filipino retailers could easily increase their sales and profits by leaps and bounds. But they constantly shoot their profit margins in the foot by not adhering to one simple elementary no-brainer concept: KEEP THE PRODUCTS YOU SELL IN STOCK!
We have addressed this a few times before on Philippine Fail Blog. We all know that whenever we’re going out to purchase a few things that we need or want, there’s a 97% probability that at lease one of the items we are going out to buy will be OUT OF STOCK. Yes, we’re used to it. We expect it. And keeping our expectations of quality, service, and satisfaction as low as possible when in Philippines is key to keeping our levels of disappointment as low as possible. It also helps us get excited and happy when something that is taken for granted in most of the world happens here. It’s always a great day when I can return home from my shopping errands with everything I had on my list of things to buy, because it happens so rarely.
I have been wanting to buy a new camcorder for the past several months, and I’m really glad I waited. A few weeks ago I saw an ad on Sony Philippines website. It was a trade-in promotion.
“Trade in your video or still camera, (working or non-working) and get as much as p12,200 discount.”
PERFECT! My nearly 10 year old camcorder stopped working several months ago, and I decided now is the time to buy.
My excitement dulled my rule of keeping expectations low, and I grabbed my old camcorder and out the door I flew to go take advantage of this offer which only runs from Feb 8 to March 16, 2014. It was mid-February at the time I went to take advantage of the offer, just a few days since the beginning of the promo.
I arrive at a Sony Retailer at SM Mall, old non-working camera in hand. (I’m sure you’re ready to hear the typical idiocy now)
“Sorry sir, you must go to the Sony Service Center to trade in your old camera and receive a voucher for the discount.”
I should have known. Honestly, I really should have expected that Filipinos would make this offer AS UTTERLY INCONVENIENT FOR THE CUSTOMER AS THEY POSSIBLY COULD. What fucking god damn sense does that make??? Why can’t you just take my trade in here, and at the end of the promo period send all the trade-ins to the service center???? You’re a Sony Retailer, it says SONY on the sign at the entrance of this shop, WHAT THE FUCK MAN???
“Sorry sir, it’s our policy”
No, “Making things as inconvenient as possible for customers” is your idiot policy. And you calling UTTER FUCKING STUPIDITY “policy” doesn’t make it reasonable, logical, or conducive to sales. Yes, in my haste, I overlooked the page on the website which explains this, but regardless, it’s no less an inconvenience to have to go to two different locations to take advantage of a promo. Especially in Philippines traffic!!! That makes this purchase an ALL DAY EVENT. In the USA, I can buy a god damned car faster than buying a camera in Philippines via a camera trade-in promo.
Suggestion to Sony: Since you also list all of the participating outlets, could you not have made arrangements with the outlets to accept trade-ins, and a plan to pick up all the trade-ins at the end of the promotion??? HELL NO! THAT WOULD BE TOO MUCH CONVENIENCE FOR THE CUSTOMER! AND WE CAN’T HAVE THAT IN PHILIPPINES NOW CAN WE?
It gets more stupid…..not surprisingly
So, I have dropped off my old camcorder and received my voucher which took 2.8 hours. I head back to the Sony Outlet as SM and present my voucher, and my choice of the 4 models to choose from.
Here it comes…the phrase we hear so often in this land of imbeciles:
This is where I blew my stack.
Apparently, the fucking stupid Filipino imbecile that told me 3 hours ago that I have to drop off my trade-in at a Sony Service Center didn’t feel it was pertinent to tell me they were out of stock ON MY INITIAL VISIT. He knew I would be back with the voucher. Yet the brainless Filipino turd, as all stupid Filipinos do, just didn’t think.
So my next question was obvious.
WHY DO YOU RUN A PROMOTION AND NOT HAVE STOCK???? It’s just a few days since the beginning of the promotion!! Do you think it would have been a good idea to have stocked up a bit in preparation for this promo you imbecile? But hey, yeah it’s a huge inconvenience for me, but once again, you fucking brainless Filipino dimwits are losing sales by the dozens because you are OUT OF STOCK.
NO WONDER YOU’RE SUCH A POOR COUNTRY!!!
So I went to 3 OTHER PARTICIPATING OUTLETS to see if I could use this voucher and get a camcorder.
Take a guess…
ALL THREE WERE OUT OF STOCK ALSO!! WHAT A BUNCH OF COMPLETE MORONS!!
So at the final location I visited, I demanded to speak with the highest level of management. I gave him my unkind thoughts and devastatingly constructive criticisms about their dumbshit Filipino idiot preparations for promotions. I told him I want a fucking Sony Handycam, and I want it at the promo price.
He agreed to locate one for me.
“Sir, I will contact you to give you…”
Then he said that fucking word. That word that makes you cringe every time they say it. That word they use every time they fuck up. That word that is grotesquely over used and never given:
It’s now almost mid-March. I have not heard from the stupid Filipino turd. And I still don’t have my Handycam.
DISCLAIMER: This article was NOT written to shock anyone. Because nobody will be shocked by this. This kind of PHILIPPINES FAIL is standard.