Remember the days long ago before coming to live in the Philippines, if or when there was an issue or problem with an account you have, and you could call the customer service line and pretty much get whatever the problem was resolved within that single initial phone call?
Do you remember when all you had to do was give your name and account number and the helpful person you’re speaking to has pretty much all information and ability to help you right then and there? Do you remember those days in your home country, where customer service is REALLY customer service? I bet you miss those days just like me.
I’ve been here 10 years, and it just never ceases to amaze me how customer service in Philippines is actually customer inconvenience. Do you ever wonder what good are those utterly useless, brain dead idiots that answer the phone when you call customer service of any kind in Philippines? Do you prepare yourself before calling to try to remain calm and controlled when the idiot’s first procedure is to attempt to blame YOU for their shitty service, then argue with you? Do you grow tired of the complete stupidity from that Filipino idiot pretending to help you? Do you get sick to death of repeatedly hear the words “I’m sorry sir”?
Over the past 10 years in Philippines, I have never come across any customer service personnel by phone, or in person who was equipped in any way, shape, or form to resolve customer problems. Nor is any customer service agent authorized to make any kind of decision, no matter how simple and overflowing with common sense that decision is. Yes, I do realize they are merely idiots placed there by other Filipino idiots higher in the chain of Filipino idiots, as a firewall between the customer and anyone in the company with the power or authority to solve customer’s problems, no matter how simple and basic that problem may be.
They know nothing, have no information about you OR the company they represent, and if they do, it’s always misinformation. I have always gotten a different explanation, different alibi, or different information from every person I speak to within the same company when trying to get some kind of customer service.
It seems the only vocabulary these Filipino imbeciles have is:
Forward, Feedback, Follow-up, Escalate
Instead of “forwarding my concern” how about you just have the person to whom you forward concerns answer the phone, get rid of the useless idiots between you and someone who can solve your problem, and save me some time and save the company a whole lot of money? Because I will wait until the world ends before anyone calls me back to “follow up” and give “feedback”. I will be the one to call back after they fail to call me back as promised. This happens 100% of the time over 10 years. And yes, I know it’s set up that way. They do that because even the useless morons that DO have the authority and power to make a decision will inevitably make the wrong decision or refuse to make any decision, because the Filipino is deathly afraid of being wrong and blamed. They fear being responsible and accountable for their decisions and actions more than they fear hell itself. Therefore they make no decision, or pass the responsibility off to someone else, and you’ll end up getting the “I will forward this concern…” anyway from everyone on up to the top. It seldom goes that far, because few Filipinos will take it that far. They will just give up and accept the fuck in the ass.
Why? Because they know this is true. They know themselves very well. But when a foreigner criticizes them for it, you’re a racist and a hater.
Reminds me of my younger years of my children’s behavior when they were about 4 or 5 years old.