The other day my wife asked our son if a business deal would work out and he said yes. She then told him if he was right she would get him an electric car to ride in from SM. So the deal did happen and wife took our son and dragged me off to SM to look at said cars which son picked one out tested it got the directions from SM staff and told return it in 3 days if something wrong. So back to the house we went, she did not have to drag me back to the house though as less I’m around filipino morons the more I like it.
Back at the house the car was charged and when son rode it a loud popping sound came from the gear box about every 15 foot or so like plastic catching on something and snapping. Sunday we took the car back to SM with all the paperwork and parts and told them we would like to exchange it, the conversation went something like this:
Me: we would like to exchange this for another one as it makes noise from the gearbox.
SM: You need to charge it.
Me: It is charged and that has nothing to do with the gear box.
SM: Here’s how you charge it.
So at this point wife starts talking to them in the dialect only for me to hear them tell her it needs charging. Then they say cannot exchange as the toy manager has gone for the day (Yeah, right, that’s a new one huh?).
SM toy people were nice enough to get a manager from another department though who told my wife:
SM: We will exchange it but you have to choose another car from the same manufacturer. (This manager also talked about charging the battery.)
Now I just loved that one and could not keep my mouth shut. I know, you all are surprised at that one.
Me: Why do we have to exchange for another made by the same maker? We are not dealing with the maker of the car but SM who paid for it BEFORE it was delivered. It is SM problem and not the maker and SM should stand behind their promise and products.
SM: Sorry Po but it has to be the same maker.
Me: What part of my last statement did you not understand? Why are you all talking about charging the battery when that is not the issue with the car?
Me to wife: They are trying to side track you onto a different subject and avoid the issue. (Said in front of all the SM staff).
SMM: Po, we will try to call the toy manager and see if you can exchange it for the car of your choice. Please give us 5 minutes.
Me: If no exchange then nothing less than a full refund and we’ll go somewhere else. I have been here long enough to know how filipinos work.
Now most of you have been through something like this so I’ll cut it short. Our son did get to pick a new one of his choice and we paid the difference in price. They pulled it out of the box and put it together right in front of me. Then:
SM: Sir, if there is a problem with this one please bring it back and we’ll fix it.
Me to myself “And how much of a hassle will I get then?”
So the new car works just fine and son at 7 years old is a better driver than the assholes out on the road.Published in