Out of curiosity, I’m wondering if anyone reading this has ever had what the first person you talked to at Globe do what they said they would do? I have never experience such a luxury in Philippines.
Virtually every time I have a request or upgrade or downgrade or new purchase, what has been initially told to me NEVER happens. Not ever. Not once.
“The installer will be there tomorrow before or after lunch sir”. (yeah, I swear that is what the stupid idiot said, “before or after lunch” which pretty much means any time during the day, but most expectedly, not at all).
So tomorrow comes, the sun goes down, I call and ask where the installer that I was told would come today is. “Sorry sir, 3 to 5 business days.” WELL THAT’S NOT WHAT THE IDIOT I INITIALLY TALKED TO SAID! I WAS EXPECTING HIM “BEFORE OR AFTER LUNCH”.
Sorry sir, it’s our policy, 3 to 5 business days for installation”.
DO YOU HAVE A POLICY TO INFORM ALL YOUR IDIOT EMPLOYEES WHO HAVE CONTACT WITH YOUR CUSTOMERS SAID POLICY SO THAT YOUR CUSTOMER ISN’T TOLD MISINFORMATION AND WAIT ALL DAY LONG FOR AN INSTALLER WHO ISN’T COMING, YOU FUCKING IMBECILE!?!?!
“Sorry sir….the good lord didn’t make us perfect”
SAY “SORRY SIR” ONE MORE TIME AND I WILL PUT YOU CLOSER TO YOUR GOOD LORD!!
If you fucking morons would learn to communicate and all be on the same level, you wouldn’t have to begin every fucking customer contact with “sorry sir”. You’re supposed to be a communications company, but all you communicate is misinformation and lies and excuses for not doing what you say you will do! You people are pathetic idiots.
Hang up phone.