What you will learn from this article –
- There is no customer “service” in the Philippines.
- Good old fashioned Pinoy service is – take it or leave it basically. If you don’t like it leave.
- All the responses you get is just basically “HOT AIR” and will go nowhere.
- You can get arrested and deported for making comments about Filipinos.
This article builds on another article I wrote here.
I’ve found customer service to be quite bad in the Philippines. Beneath the “yes sir, no sir, 3 bags full sir” boot lickers that you strike, there really isn’t any customer service. When things are going smoothly, its all good, but when things go wrong the staff will clam up and the business will not be there to support you “JOE CUSTOMER”.
I feel sorry for some Filipino’s to be honest that get ripped off by a lot of these businesses who refuse to refund them for damaged, defective goods and leave them high and dry. Then again, they have no expeirence of what true customer service is like overseas and will never know.
Business in the Philippines basically wants to get out of responsibility ASAP. Have you seen how many businesses offer no refund sales? 7 day limit warranty? Some wont even refund you a refund for a mistake (eg. price put through wrong or the stacker didnt replace the price tag and left the old one on the shelf) BEFORE YOU HAVE LEFT THE SHOP!. Once it goes through the register, thats it. Generally, theres no refund in some businesses. There are consumer laws but these are not enforced and whos going to bother trying to kick up a stick over a small consumer transaction amounting to 50 pesos or so. As other articles wrote, trying to argue with a filipino will get you no where.
A lot of foreigners actually laugh at the familiar response – “sorry sir, no stocks”. But, did you know, most business in the Philippines sells on consignment. That largely explains a lot of “no stock” responses and what you are seeing is the display stock. The business has some fucked up idea that consumers will wait around for the shipment to arrive and that customers will go home … WAIT ..and come back to the store. LOL! Thats a fucking joke, the stuff thats typically Filipino of … it takes forever to get things done and “we don’t value your time as you have no value on your time” – go home and wait, dont call us, we’ll call you. Ummmm sorry this is 2016 and business doesnt work like that in most logically driven, sound countries.
Example: I’ve been to a mobile phone store and they had a 3-5 day wait (just double or triple the time if a Filipino tells you 3-5 days) on a basic standard mobile phone – sorry sir, no stocks. Like, what the fuck, I just went to the shop next door. How can the fuckers do business? Oh thats right… the Filipino business model. We don’t value your time, You order, we get the stock in and you sit in a Jeep for 1 hour coming to our shop to pick up the phone and all is rosy. lol fucking lol.
Filipino Are Blitherers – You’ll Get No Where. The Air Is So Much Hot – “Hot Air” Comin’ Out.
. You will see Vincenzo complained about a product. Poor, defective items cannot be returned.
Yes, exactly Vince. I’ve found this response from many businesses. Its highly illegal for a company not to take back defective products and as mentioned but who will enforce it?
The reason being is Filipinos are scammy and will lie to get their money back or an upgrade on a bad decision. Many businesses have no doubt been stung in the past by the Filipino ways.
Even more alarming when you have a problem is the responses you get from Filipino companies.
Usually along the lines of –
- Ignore – hope he complaining customer will go away.
- Ignore emails completely.
- Reply 1-2 weeks later saying the email was “offline” or some problem.
- Waffle – . That is a typical Filipino response. Yes sir, no sir and on it goes. But where did it get Vince? Nothing. No where. Just some lame fucking excuse. Did it help fix Vinces problem. NO.
In developed countries you would get the manager personally ring you, offer you a replacement product, cash refund, bend over backwards to get something done to help. NO .. NOT IN THE PHILIPPINES. — .
“The only reason business want to hear your side of the story is to terminate the offending staff member”
Business will try and fob you off even tell you “if you don’t like it, go somewhere else” as I have been told as if i am the only one complaining OR they want to find out what happened so they can terminate the staff involved and hire more workers (and repeat the same business of not training staff properly!).
See the picture now? Where is the customer in all this; Heres 3 more examples –
In the west i would have gotten a free coffee. In the Philippines you get nothing. – I purchased a coffee – it was hot water, not much coffee – YUK. I told the guy, your coffee sucks. He said you can buy another one. What the fuck. No free coffees I said, this is disgusting. The problem is the person is not the owner, probably a 220p a day lackky who will have the cost of the coffee deducted from his days wage – YEP, thats what business does. If something is returned, its put as a deduction on the employees salary.
In the west i would have gotten a free order. In the Philippines you get nothing. – I never got my order after which breakfast finished. I complained. Got a call and the person sounded all interested. What they wanted to do is gather all the information where THEY went wrong and in the end said, thankyou we have taken your comments on board, we will notify the staff concerned. Possibly terminate or retrain – result: ME, CUSTOMER – HELLO Filipinos is the one that lost here.
In the west i would have gotten someone to guide me through and seem interested to get me back in the store. In the Philippines you get “I don’t give a fuck”. – I walk in, the staff are all watching tv’s. I went around and had to say “hey” can i have some service. Guy comes over and raves about some camera. I say at end of the demonstration have you got this. “sorry sir, no stocks”. All the others were still watching the movie on TV. I rang head office. They wanted to know what happened etc at the end of it, thankyou for your feedback. WHAT THE FUCK. Hello? I said I am still looking to buy. No, they are on the headhunt and want to terminate staff I am sure as there are thousands of willing workers who they will just replace the TV watching staff with.
In the few times I have complained – Theres always been some lame excuse. The system is offline, the email system has been down etc. Its just a big load of B-FUCKING-S. I walk into places and the whole business is shut down and the staff are sleeping on the floor. “System offline sir”. What? How does the internet go offline? Get another backup provider?!
Business is all closed at the burger shop – “sorry sir, no buns”. 90% of the menu is unavailable – WHY? “sorry sir, we have no rice”. It’s the stuff made of morons.
The next thing about business in the Philippines is that its fucking racist and discriminatory. They tell the staff what to do and force them to colour their hair black (yep, another colour and they will terminate you), wear your hair up, not have a moustach – even get teeth xrays for a call centre job?! what the fuck is that for. It’s as if business is enforcing some moral code and that not having walay bungot will help with the service or some fucked up thing.
And filipinos are such defensive cunts. They will even defend poor service and people making comments and complaints about legitimate concerns to do with Filipino businesses and society.
This defense mechanism they have goes to the highest levels – as discussed here the word “persona non grata” is often used but they will spend and waste so much tax payers money to save face.
Have you heard of this guy? Koko Narak
Bureau of Immigration (BI) lodged an undesireability charge against Mr Praserti Kosin and subsequently arrested him on May 6, 2015. We heard news reports that the basis for the charge and subsequent arrest is that Mr Cosin allegedly called Filipinos “pignoys”, “stupid creatures”, “low-class slum slaves” and “useless race in this world”.
He also wrote concerns about the Filipino hospital system which these defensive cunts didn’t like.
Well, truth be told the outdated medical system that still runs nurses wearing uniforms similar to that worn in developed countries in the 1950’s is worthy of concern. You just have to have a look at the horror stories out there with Filipino hospitals and the incompetancy and greed for money. And have you ever seen foreign doctors working in Filipino hospitals? NO, of course not. Only Filipino’s can work in hospitals, you wouldnt want these overseas foreigners taking jobs. There are many students coming to study medicine in the Philippines but will they get some training employment in hospitals in the Philippines – paid that is? NO.
Unlike overseas where the Filipinos kick up a fucking stink if they are discriminated against. Lol – it’s NOT racist to worry about foreign nurses.