The typical Filipino government website or online process is a lesson in stupidity or the ability to see past their noses. If you do business here you will find yourself on a one way street just trying to comply with the requirements or process.
An example is SSS, their version of Social Security. The process is that you must first pay the month’s withholding and the employer’s share which is about twice what the employees pay. You get an official receipt showing date, a reference number, amount, what month you are paying for, and little else. No employee names or SSS numbers on the form you turn in when paying.
Then you have to submit what is called a R3, a list of how much was withheld from whom. Used to be you could turn that in in person, now they are forcing almost everyone to do it online. So you log onto the site and open up the online collection list or R3 and enter the info from the receipt. Get one bit wrong, date, amount ,month it applies too and their system can’t find the payment. When that happens you use a different part of the website, after reading the instructions on how to set your browser so it will allow access because the frigging site doesn’t have a security certificate…. Now you can double check the details to see if they match the receipt.
Back to the R3 online form. Type in all the info, SSS number, name, employee contribution, and EC amount which is usually 10 pesos (no one tells you that, you learn by playing with the system till it accepts it and then you figure out why they had a column with 10 pesos in it on the contribution tables), It totals the amount of the employee contribution and EC payment as you progress.
But the employers contribution? Not there, nada, zip, zilch… hopefully your accountant had the monthly payroll computed right. Do the math on a scratch pad to see if everything balances and post the damned thing. About half the time their system will freeze and a half dozen times later it will take.
Six times out of ten the system will go down or crash before you get to that point and you will have to try again in a few hours.
But what if a mistake is made in the payment amount? Ten pesos too much or ten pesos too little? You are well and truly fucked at that point. There are no provisions for editing the amount on the contributions for the employees, the EC amount, or even the employer contribution, all have to match exactly to what the contribution table says or the system can’t handle it.
And yeah, staff made a 30 peso over payment last week and I know from experience it will take three trips to the local SSS office and three months of effort of dozens of man hours to fix one simple mistake. Normal countries know that things will happen and they reconcile the accounts quarterly and annually and don’t tie payments directly to the forms as far as having to match exact amounts.
The worst nightmare is losing the official receipt. Without the reference number, exact date, and exact amount you will never find the payment nor get credit for the payment. Pay again sucker, its more fun in the PhilippinesPublished in