So, I was referred to Lazada by a friend as I wanted a specific piece of computer equipment that was impossible to find in the stores locally.
Amazingly they had it on Lazada and it says CASH ON DELIVERY so I place my order and figure I’ll get it in a few days. Their website actually works (of course it does, they’re not a Failippines company after all which I learned later when I saw they also do business in Thailand and Vietnam).
I also ordered an expensive (for me, all foreigners aren’t rich after all!) TV set for P15,000 that I saw on the site, so our total order here is P15,500.
Now, online shopping is something that the civilized world has had since the 90’s, and in my native country, the USA, we perfected the mailing system before I was even born, and it’s just an established fact.
Not in the Philippines!! Of course as soon as it gets referred to the local courier company 2GO everything breaks down spectacularly.
You would think that armed with the name of my condo, a cross street, a “landmark”, the name of the fucking barangay (don’t laugh, those of you who are experienced probably know yours by heart I had to actually ask my landlord for this as it had not come up before, and he just gave me a blank stare and finally mumbled something after I asked again and after ten minutes I had it correctly spelled and written down), the exact unit number and my phone number they could find the place.
For two days he just drove past the place according to the shitty online 2GO tracker, and I call up their “customer service”. Lady told me “Sir according to our system you weren’t there po. You have to be home for acceptance of the packages.”
“I’m retired! I was here the entire time.”
“Sir system says he checked and you are not home.”
That’s impossible because the concierge desk in the condo would have called me. I live in an upscale building, they don’t just let random morons “check” if I’m home.
A full seven days after I placed the order I finally get a call from downstairs and he trudges up with ONE package, the TV!!
“Where is the other package?”
“Sir one package po”
“When is the other package being delivered?”
“Sir it is just one package po 15000 pesos cash po.”
I pay it and I tell him I want the other package tomorrow.
I called 2GO every single day and eventually the lady told me “Sir you miss too many delivery date, other package is returned to Lazada.”
Of course I was here every day, I tell her I want to speak to her supervisor, “Sorry sir we don’t have” (WTF?) and then she disconnects me.
Can these people do anything right? How did the one with the more expensive item find it and the cheaper one didn’t?
I have a feeling they just decided not to BOTHER with the cheaper item as there’s not as much MONEY in it for them with the same amount of WORK.Published in