Well here I am again with another tale of grief, frustration and WTF situation. Last August my daughter sent a balkibayan box from the midwest. Pretty simple because as you might have guess there are filipino stores to drop the boxes off at. Pretty simple? I forgot we were dealing with filipinos and yest filipinos in the states are just as stupid and fuck ups as they are here, in case your wondering. SO,,,,,,,, on with the tale.
My daughter whom I’ll call Marie dropped said box off at the house of the store owner who gave her paperwork with a tracking number (after PAY ME FIRST.) and promptly put the box in his garage. There was the first warning I guess. The second? Well the garage was almost filled with boxes going out. Now we can safely assume these are not Christmas boxes, at least not for the year 2014 because as we all know,,,,,,,,, filipinos wait till very last minute to do anything. So the filipino tells my daughter the tracking number will be in the system in a day and he’s taking the boxes to Chicago the weekend coming. He tells her it will be delivered to me in 30 days. WARNING THREE and FOUR,,,, a filipino telling you they will do something and at a certain time.
So off my daughter goes back to her house all happy and content the errand was done. Well the tracking number did not get in the system for THREE WEEKS!!! Well the box sat in his garage for TWO WEEKS then in Chicago then on the ship on the West coast but it’s on it’s way right??? So after two delays the ship finally leaves the states headed to the mysterious orient with my box, remember the 30 days delivery that state filipino and LBC here said. So come OCTOBER the box is still not delivered and told delivery on ship arrives CDO 31OCT,,,, NOT!!!! Banging your head on the wall yet? Just hang on as it gets better. Starting about 20Oct we called CDO LBC and LBC EVERYDAY checking on said box and arranged to pick it up in CDO since we were there and not in Surigao any more.
“No problem sir. We will hold your box at our warehouse in CDO for you to pick up.) WARNING FIVE
Now keep in mind we called both offices up every day about holding the box in CDO. Simple right? Not for filipinos. Well the ship finally arrives in CDO and has to clear customs THEN I can get my box from the warehouse,,,, PLEASE STOP LAUGHING!!!! If you thought stupid and fucked up already, just wait. So box sits on ship for another week while customs “does” their job, box cleared!!!! Go get it right??? WRONG!!!! Remember the phone calls EVERYDAY about picking it up in CDO??? So now after 80+ days for something that was to be delivered in 30 days I’m told the following:
“Your box is going by ship to Cebu, from Cebu put on another ship to Surigao. We’ll deliver it in 2 weeks.”
Me: “Why is it going to Cebu when I said I would pick it up in CDO?”
LBC: “Because we don’t have a truck going to Surigao to deliver it.”
Me: “Keep it in CDO warehouse and I will pick it up.”
LBC: “You want us to hold the box here at our warehouse in CDO?”
Me: “YES!!!! Like I have been calling everyday for the past three weeks telling you.”
I hope you all see more warning signs as I did. So on a fine day in DECEMBER, a Saturday we sent someone to get the box. BUT hold on Tonto, it’s not at the warehouse in CDO nor on the ship to Cebu, so where is it I ask.
“It’s on the truck going to Surigao to deliver it.” The truck they don’t have remember?
Me: “When will it be delivered in Surigao?”
LBC: “Two weeks.”
So let’s just cut to the chase now as I’m past pissed off and tore into them. To there credit they did get the truck stopped and the box back to CDO that same Saturday but I was told they would open the warehouse and give it to me Sunday. WARNING!!!!! So Sunday rolls around and they refuse to open the warehouse because it’s Sunday and their closed. So why tell me Sunday if they knew they were closed on Sunday?? Filipino thinking or lack there of I assume. Did I get the box Sunday? YES!!!!! But only because the guy I sent to get it did not take their shit, not a man to be trifled with. Now for all the excuses. Then comes the excuses:
1.) You never asked us to hold it in CDO
2.) LBC national never told us to hold it.
3.) We didn’t get the email from LBC main office to hold it because we don’t check our email.
4.) We don’t understand English. ( But it was my wife who called both offices and spoke to them in tagalog and bisaya).
Guess this proves a few points.
1.) Most filipinos are incompetent.
2.) Nothing is ever a filipinos fault.
3.)Never expect quality or service.
So last night I got a message from my daughter. She has another box ready to send. Here we go again. Pray for me.