IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT OR SERVICE, IT’S YOUR FAULT, REGARDLESS OF WARRANTY.
PLDT: When your phone connection or internet connection malfunctions, for those who realize they actually can call and report/complain, the first standard operating procedure from the customer service rep is to try to blame the problem on you or your equipment. They really have a very difficult time accepting that the problem could be on their end. As with any complaint, it usually turns into an argument, and PLDT will deny resposibility until they are blue in the face. But that doesn’t work with me anymore. I made contact with the President of PLDT, and all I have to do is a little bit of name dropping, and people then jump. They know me now, and when I mention who I am, most of them know I have a line of communication with Cesar Enriquez (PLDT President), and I now get what I pay for MOST of the time, and quick response and corrective action with all my issues.
GLOBE TELECOM: Should be wiped from the face of the earth. They are nothing but the dumbest of the dumbest idiots on earth. Useless. That’s all I can say about them…….NEXT SUBJECT!
WARRANTIES: They are one of the biggest illusions of this country. Most appliances and gadgets you buy come with a standard warranty. Now try enforcing that warranty when the product fails. I bought an emergency back up light if there is a brownout, automatically turns on in the event of a power failure. It’s essentially a battery, a relay switch, and some light bulbs. Warranted to remain illuminated for 8 hours before going dim. Warranted for 1 year.
3 months after I bought it, had a brownout and the light lasted 2 hours and poof, it was dark. So I took it back to Ace Hardware where I bought it, and I was told by the idiot manager that “the battery is not covered by the warranty”. I said, “WHAT??????? THAT’S 90% OF THE PRODUCT! THE ITEM IS A FUCKING BATTERY WITH LIGHT BULBS ATTACHED! PLEASE TELL ME WHAT IS COVERED BY THE WARRANTY…IS IT THE FUCKIN LIGHT BULBS? THE CARRYING HANDLE?? MAYBE ONLY THE BOX IT WAS PACKAGED IN IS ONLY WARRANTED? You’re a fuckin idiot!” And I proceeded to pull out the warranty statement for him to read.
THE FILOGIC: Since he’s wearing a manager’s badge, whatever he says is right, regardless of anything COMPLETELY MINDLESSLY STUPID AND NON-THINKING comes spewing from his idiot mouth.Published in