PLDT, Smart, & Globe: All Talk, No Service

How many times, when calling to report speed issues, or outtages, have you gotten the standard “Please allow 24 to 48 hours to correct this problem”

Then after 48 hours, problem remains unsolved, so you call again, and you get, “we will follow up on that and get back to you within 24 hours.

Then after 24 hours, nobody has gotten back to you, and the problem is still unsolved, so you call again, and get another stupid fucking “we’ll follow up on that”. So I ask, “Oh so you’re going to follow up on the follow up that you didn’t really follow up on?”

24 hours pass again, you call and now they’re going to follow up on the follow up on the follow up. And it just goes on and on until by chance your connection manages to come back on after a week or so.

Then you refuse to pay the full amount of your bill because you went a week without service, then they threaten to cut off your service. I say “what service?” I’m supposed to pay my bill but you don’t have to deliver the services as promised?

How very typically stupid of filipinos. Idiots.

Published in Filipino Stupidity, Globe, PLDT, Utility Companies


  1. sylneighboring

    I never imagined I would stumble upon such a blog as yours. I feel somewhat relieved, yet depressed, that someone as intelligent as you has put up a site that delves so deep into the negative aspects of the Philippines.
    I am returning there in a short while after years abroad, and though excited, I know it won’t last long ( probably once I get past Customs, and have to deal with the uninvited luggage handlers who try to get huge tips by taking my bags without me asking for help that I don’t need).
    I would like to relate an incident to you that I hope could spark another topical rant for you. Back in 2009, I had gone out late one night to get medicine at a local Mercury pharmacy. This was at about 1 in the morning. As I was walking back to my place (this was a provincial city, so nothing like Manila or the other overdeveloped Luzon cities), I saw a man in my direction holding a belt in his hand. As you can imagine, he was not wearing a shirt, and seemed a bit intoxicated. He just stood in my path, trying to stare me down. As I walked by, him slapping the belt in an animalistic show of intimidation into his palm while continually trying to stare me down, I laughed in his face. He then asked in Tagalog, “Did I say something to you?” I said, “Ano?” he repeated himself, and I repeated myself (I was speaking as if genuinely confused). He then repeated himself one more time, but slowly. I shrugged my shoulders. He then said, in broken English, “Okay. Go. Get home.” (I am half-American, though few notice at night, especially in a dark street like where we were, though my height sometimes gives it away). I start walking home, but decide that, once I get there, I’m going to get my can of pepper spray and then go back (I was incredibly agitated). When I go back to the location, I see from a distance that he is thrashing a child viciously. The child could not have been older than 12. It mattered not if this was a parent disciplining his child; he was attacking the child as if it were a grown man, and in a manner that hit me to the core. I also see a teenager sitting in front of them on the curb, observing it like he’s watching a cockfight.
    Instead of breaking it up myself, I decide that, on the other street, there is a police station. I head through an alleyway to the next street, and immediately stumble upon a policeman walking by. Right behind the house we are standing in front of, the man is continuing his assault. I stop the policeman, and tell him (mind you, the child’s screams and the commotion is perfectly audible). He tells me, “Oh, I’m taking medicine to my mother. There’s a police station down the street.” I tell him that he has his gun on him, meaning he must be on duty. He again says he can’t, thus breaking his oath to serve and protect.
    I brush him off, and head to the police staton. In front are two higher-ranking officers, who are very, very drunk, with bottles scattered around. They greet me, but I don’t return the gesture. I go up to the desk, and a sober officer comes up and asks me what I need. I tell him my complaint (even from the police station, the commotion is still audible!), and say he needs to go deal with it. For some reason, he just takes out a ledger book, and gets details. He can tell I am very impatient. I tell him also about my confrontation with the man (within two minutes of my arrival, the noise has stopped). Instead of asking about the beating, he asks if I’m afraid to go home alone, to which I promptly slam the desk with my fist, and call him incompetent. He says they’ll keep a look-out (as if the description I gave didn’t describe all the other nightly drunkards in the area). As I leave, one of the drunk officers in the front has the audacity to ask if I want a drink!
    When I returned to the scene, the street was vacant. I wish I would have stopped it myself. I really do. Is not child abuse also a crime that requires justice in the Philippines? Yet these cops did nothing.
    It is also worth mentioning that the police there hang out with the prostitutes in the local red light district (just one street corner littered with criminals and cheaters), and on one occasion, I witnessed, from beginning to end, a prostitute quietly ask for pay from two men who didn’t pay (I did not realize, under their hush tones, that that is what they were talking about), go to the police, and drunk officers apprehending the men in extremely brutal ways (they were not resisting), including pistol-whipping, not even arresting the girl also for being a prostitute. Since when are the police pimps and enforcers?
    This is not an single location of such incredible negligence. This happens all over the country. The Philippine National Police love bragging in commercials about how they have 30,000 new officers every year, yet very, very few actually uphold their oath and are genuinely dedicated to their jobs. Too much paperwork, maybe? You are right: Their salaries are all that matter to them, and not about actually earning it.
    Also, why is it a good thing that there are 30,000 new officers every year? That just means that crime is getting worse, for surely, 30,000 officers are not retiring and needing replacements every year.
    Thank you for putting this page up, and not, at the same time, being some uppity UP student who got brainwashed by communist sympathizers. You really do understand the stupidity in the country.

    1. filofail

      Thanks for such a detailed comment. Yes, I know very well the mindset of this entire nation of people. I just don’t understand the abscence of logic, reason, care, or concern for each other. So many times I hear filipinos say “I’m proud to be a filipino” and I ask them a very legitimate question, “What exactly is it about Philippines you are proud of?” And usually get one of two basic reactions: “You racist, go back to your country”, OR “we are a loving and caring people”. Well, anyone who has spent any time in Philippines will observe just by walking on the streets, by the way they drive, by the way they will lie, by the way they will cheat, that they are NOT loving and caring people. If you care for one another, a car will yeild to a pedestrian who is halfway across the street, so that he/she can safely get to the other side…etc. I see no concern or care or common courtesy for each other whatsoever when I am out in public, on the street, at a mall,…etc. If they are talking about care and concern for direct family, well that’s nothing unique, we all care for our family, if you don’t then I venture to call you human anywhere in the world.

      The level of laziness, disconcern, corupt/dishonesty, stupidity never ceases to amaze me every day for the past 5 years I have been living here.

  2. HotNoob

    Great Blog!
    I’ve never imagined finding anything written by a Filipino which was actually decent; but your writing is superb!

    I think that all Filipinos should read your posts so they can hopefully realize how annoying most of them are, and improve themselves to being such less failures.

    now i know where to send a pinoy when i get into an argument with one of them about why i wont teach them how to hack 🙂

  3. justjabari

    Dude…I have read all of your blog entries and love the honesty and forthrightness in which you write. I am married to a proud Filipina and have been living in the Philippines since 2005. I say “proud” because she feels EXACTLY as you do about the issues of her country and I am very lucky to have someone as openminded and intelligent as she is. When reading your posts I could tell that you are also a proud Filipino and have a genuine love for your country, otherwise this blog would not exist. This is exactly how change occurs…identifying the issues and painful self introspection. Your blog is a perfect example of that and I think its REALLY awesome man. hurts to see and there will be those that get offended and lash back – but those are the one’s keeping this great country from moving forward past the nonsense. I won’t drone on speaking on the obvious but I will leave you with a story to add to your collection.

    About 2 months ago my family and I were walking through Bonifacio High Street in Global City Taguig. We were crossing the street near the W building taking care to use the crosswalk as we are teaching our 5 year old son NOT to jaywalk. There are signs posted EVERYWHERE – “Yield to Pedestrians in the Crosswalk”. Even then, i would not cross if a car was near. There was a Hyundai Starex about 2 blocks away driving slowly so we felt it was safe to cross. As SOON as we hit the crosswalk this idiot guns the gas because obviously he can’t take it if someone crosses in front of his path.we get about halfway across the street and he zooms just feet in front of us without even a glance. Pissed off we keep walking into the promenade area since we know there is nothing we can do except talk to our son and let him know what that guy did was wrong. Anyway…as luck would have it, that same Starex was parked at the curb and waiting for someone. I took my chance and made a beeline for the van to talk with the driver. At that same moment his passengers arrived so PERFECT storm. I arrived and respectfully asked the driver if her remembered who I was. Of course he just stares at me with no response. So I calmly explained to him the situation that happened earlier at the crosswalk…still just staring at me. So I turned to his employer and apologized for the interruption…again, no response just indignant stares (what’s up with that anyway??) I wasn’t hoping for fireworks, just a simple apology…at the very least for my 5 year old. I got crickets…

    I could go on and on with all kinds of stories just like those you have already posted. I am shaking my head as we speak after reading an article in the Bulletin on how the Ombudsman has launched an inquiry into our beloved PNP about how/why they needed PHP 450 Million to restore the engine’s of 28 V-150’s..and why the contractors were paid in advance – SIGH. If more PEOPLE , not just Filipinos, thought as you do, then this country would make some serious progress. Keep posting and I will keep reading…good work man