Can anyone explain why I always have to flag down a server in the Philippines? Is there a reason they can’t stop by the table every so often just to check? Then when I really need something, they are nowhere to be found?
I go through this all the time. When I sit with my buddies, we always talk about opening a bar and we would immediately have 15% higher sales than our competitors as we would make sure our servers would constantly be roaming and looking for patrons who need something. Sales could be higher in any Filipino bar or restaurant if the servers would just go back every 10 minutes to check on their guests.
The image in the middle is the perfect example. Employees simply walked past me, had conversations within view of me, but not a single one ever asked if I needed anything. I actually needed a napkin to go with my very greasy meal, but I couldn’t get anyone to pay attention to me,,,, and I was the only one in the place!!
The SML in the picture was at another restaurant I go to. Again, I was the only one in there. I had a very long day and really needed to drink a couple of beers. After the 1st, I waited, and waited some more until I had to go wander around the restaurant to find the server(s) talking among themselves with their cell phones out. Then I had to do it again to get the check.
It amazes me that with nothing to do and at work, some Filipinos have such little initiative. Plus, I actually tip them and have seen the same servers a few times!! So, even money doesn’t motivate them.
At another restaurant, they had the little buzzer. I guess they just gave up on motivated employees and just said, “Buzz us if you want something”. It works, but is that really a solution for such lazy employees?
A filipino friend of mine said it was because they are shy, which makes even less sense. When people walk into a bar or restaurant, it is pretty specific they want to eat or drink. You don’t have to be a very outgoing person to anticipate it.
Then when it comes to the check and my time to pay: They give me the total bill. Then the server will sit there and wait while watch you count out the money. I guess they are worried I’m going to run off. On the flipside of that, they will hand you a menu and stare at you while you are looking it over. For some reason, they cannot process the thought of, “I’ll be right back to take your order, but I’ll get your drinks ready in the meantime”. Or, “before you order, let me advise you we are currently out of __________”. (Another article someone else has written).
I just can’t wrap my head around it. One of my favorite places to visit is TGIFridays in MOA or Glorietta. I can see the employees are trained much better (usually) and they are right on top of everything. Everywhere else, the service always seems to be so poor and this is throughout the entire country.