I’m often amazed at the vibrancy of a lot of eateries in the Philippines. Much of the food is served at very, very unhealthy proportions using unhealthy oils (vegetable oils mainly thrown in with blobs of pork fat to taste), BURNT toxic food, and unhealthy food management pratices (leaving food for 12, 24 hours+ out of the fridge or not under heat once cooked).
I’m often amazed that there isn’t more food poisoning. In fact I recall there is no such word in Visayan for the word food poisoning, I think “the shits” as we commonly refer. Most Filipinos will look at you and say “huh?” – (as in food and poisoning … how could you have those two things together). I have said, “your leaving food out 20 hours and could get an upset stomach” – reply “not in the Philippines, this is what we have always done, maybe in YOUR country”.
Business has it good in the Philippines.
Staff pay for returned food: Did you know tht If you send back any food as a customer, the staff have to pay. Yes, its deducted in pretty much all the places as a salary deduction for the cost of the meal. I never sent back food (even when the waiter failed to LISTEN as they do). I wouldn’t dare anyway as you don’t know if Filipino’s being Filipino’s would spit in it or do something as they are very passive agressive by nature, not the “kind, caring people” as tourists think and fellow Filipinos make themselves out to be.
Staff are expected to work unpaid: A lot of business treats the staff like shit. They even have at international brand name hotels “offer time” where the staff HAVE to work for free say 3, 4 or even 5 hours past their shift end for no payment, no time in lieu etc. They have to do it to keep their jobs. So much for American standards of employment being bought to the Philippines. Yes, International companies also fall into the low level tactics that local Filipinos use to hire, retain and terminate staff.
Business employs low pay staff and sells high ticket items = MAXIMUM PROFIT: What amazes me with restaurants is that staff are in a lot of cases paid as little as 200 pesos for a 8 hour shift and yet, the cost of one meal is 200 pesos. Work that out. Its quite easy to make up the wages in the first half hour of he day in sales unlike overseas where staff are paid $20-$25+ and each meal is $20-$28 say.
You have to BUY YOUR WAY into a job in the Philippines: The other crazy thing is staff have to buy their job. Many have to pay for even ID passes for example at costs exceeding the days wage and do all the searches (NBI, school certificate, etc). This represents half a month salary sometimes just to get employment (PAID BY THE WORKER NOT THE BUSINESS).
I had a friend who was getting paid weekly into her bank account. The fucked up pinoy logic when she left was you need to prove your ID and she also had to get a postal ID where they insisted they were going to send a cheque – and wait 3 months!. I said, OMG that is completely fucked up, why do you need to prove your ID and get a postal ID (to be paid for by her) – she outlays money to get money. Then its taxed at some crazy level.
Salary Deductions: You will hear a lot of things about salary deductions. I have been to places and theres signage eg. stand here 100 peso fine, friend turns up … another fine, etc.
Why does business treat its workers so hard .. with so many deductions etc.?
No doubt the unreliability of Filipinos. I’ve found them to be the most unreliable workers I have dealt with. A false sense of entitlement with a lot of lies thrown in. Then they get pissed off or revengeful when their demand expectations aren’t met. A FILIPINOS IDEA OF WORK is much much different to the idea of work you and I are used to.
When I say RESTAURANTS HAVE IT DAMN GOOD IN THE PHILIPPINES they do. Like all business in the Philippines someone pays, its not the business that incurrs the loss.
- MEAL ORDER WRONG – Salary deduction for cost of meal if sent back
- STAFF – Have to pay full cost (uniform, id, shoes, tools) to work
- STAFF – Have to pay full cost of work related searches (NBI, Clearances, DOLE, SSS, Phil health) – in nearly all cases in part or most times IN FULL
- STAFF – have to pay new costs if transferred in work. eg. if cook goes to waiting staff, the cook will have to buy a completely new uniform. this could be all a weeks wage+
- STAFF – have salary deductions for stolen stock.
- STAFF – have to work a lot of “offer time” – unpaid, free.
- BUSINESS DOESN’T TRAIN – See below
Staff are teated like children: have you seen them all waiting around inside the shops after the business has closed? They got this fucked up thing about having everyone searched or let out at once.
The business DOESNT CARE – why should it? Filipino’s don’t complain. Filipino’ism is about low standards and most Filipinos don’t know the difference between good and bad. If its cooked, warm, chicken – its ok, don’t complain, don’t make a fuss. The only problem is food outlets BURN FOOD … they have pets in the eatery, if you try and complain they say – “no one else has complained”, “if you don’t like it go somewhere else” – bottom line is – WE DON’T CARE WHAT YOU THINK MR CUSTOMER, IF YOU DON’T LIKE OUR FOOD, LEAVE!
A friend had a hair ball in his soup. He didn’t want to pay and was approached by security and said “you have to pay sir”. Another had a hair in his food and after a comotion the staff came back and said “its no human hair sir”.
The other thing is – BUSINESS WON’T give you something wrong for nothing. In other words, if the coffee tastes like shit they make you buy another. If the food is shit, they don’t want to go out of their way to make you happy as a customer.
Business is so fucking good in the Philippines they have a stead fast NO. LIKE IT OR LEAVE (heard Foreigners say that? “if you don’t like it leave” no matter how bad, thy just don’t wanna know.
I had a birthday party one time and had a cake. Sorry sir, no outside cake unless you pay a fee of 250p – I said, i have 25 people coming here we will buy snacks and buckets of drinks far exceeding your 250p. The answer – sorry sir, but you have to pay. Just on a matter of principle i left.
And on food hygiene – I went to a store at 9pm selling chickens …”do you discount unsold chickens” this was 10 years ago before I woke up to the Kuriput, stingy ways Filipinos do business. “No, No” .. we just turn off the cooker and start it in the morning. Another staffer at a chicken store was made by the owner to buy all the unsold chickens and sell himself amongst friends. Else it was deducted off his wage. So by 5.30-6pm the BBQ chickens were nearing all sold out even through the shop wouldn’t be closed for another 2-2.5 hours!!
Filipino customer service – make a complaint and they are interested. Yes, to find out who the staff are and to give either final warnings and/or terminate them. I went to stores and have had staff watching TV and made complaint. I would have thought being international brands the companies would have said come down… come on down and see the manager who will guide you through our products. NO NO — Not Filipino business. They said can you describe th staff, time etc as if I don’t know what is going on, but the next thing is the business terminating staff.
And On Training – Business does’nt want to train. They simply get the staff to pay. I know a guy in Cebu that worked for an international company as a sales rep. He was expected to do all the training in Manila (at his cost to fly, transport too from, accommodation etc). BUSINESS won’t care if the guy is trained or not. They must simply see training in the Philippines as a cost, not an investment or probably have been burn’t sinking money into a Filipino (much like Foreigenrs sink money into relationships with the money vortex known as a Filipina) and get nothing back or nothing to show for it.
How can they run business selling BURNT, FRIED UP SHIT FOOD and think they can get away with it.
ITS LOSE – LOSE …. not WIN-WIN!