I did something yesterday that I don’t often do. I left the house. But I left with full expectation that I would probably return having not accomplished at least one or more of the tasks I set out to do. But one must take risks in Philippines, otherwise no tasks can be accomplished. It’s a roll of the dice.
My washing machine is 7 years old, and I’ve had it repaired a couple of times. I’m quite pleasantly surprised it lasted 2 years beyond it’s 5 year warranty. But it’s having more problems, and because of it’s age, it’s just not wise to put any more money into it to keep it running. Time for a new one. So it’s off to SM Appliance.
Approaching the displays of washing machines, the moment I make eye contact with any one machine, and change my trajectory towards it, of course I’m converged upon by 4 handsome peach vest adorned young men eager to sell me a washing machine. Moments later, 2 more handsome peach vest adorned young men joined the growing crowd around me. I humorously thought to myself, “How many Pinoys does it take to sell a washing machine?” Growing uncomfortable with the spectacle of the crowd around me, which had everyone within 20 meters gawking at the event, I said, “I’m only interested in LG and Samsung”. This instantly reduced the crowd of peach vest dudes around me down to two. How good it is to breath oxygen again. I was getting light headed from the high levels of carbon monoxide that was filling my personal space.
So I am left with the LG and Samsung merchandisers battling it out for my attention. Now I have only 2 peach vest clad idiots chattering at me simultaneously. Certainly better than 6. At least the Co 2 and decibel levels around me dropped and I can now breath and get a word in edgewise. I kindly asked the Samsung idiot to show me models with capacity of 9kg to 12kg, and asked the LG idiot to please go away and wait for me over by the LG machines where he fucking belongs. I promised him I will give him his chance after I have seen the Samsung machines. I recommended courtesy and order is what I prefer. Blank stare.
I focused on one particular Samsung model that would be my choice if I didn’t like the LG model I would see next. The peach vest clad merchandiser competently told me all about the model of interest, taking about 10 minutes to do so. Now off to the LG display models.
Approaching the smiling and nearly drooling LG merchandiser, I pointed out 2 models that sparked my interest. This young man knew his stuff competently as well. He spent 13 minutes or so on his sales pitch, and I decided to go with one of the LG models. “I’ll take this one”. The happy peach vest clad merchandiser nearly did a little happy dance, and invited me to take a seat near the cashier counter. Walking over to the seats, I turned to my partner and said, “Mark my words, he will return and tell us it’s out of stock”.
Ok, Samsung it is then. “Mr Peach Vest Samsung Dude, I’ll take your machine please, and I’ll have a seat while I wait for you to tell me it’s out of stock as well.” (I actually did say that to him).
You guessed it. No washing machine for me today.
I very calmly, politely asked for the manager of the store. “Mr Manager, may I suggest that you have your merchandisers take inventory of stock on hand, so that when a customer is interested in a product that is NOT in stock, they don’t waste MY time, AND THEIRS trying to sell something they don’t have. I would rather be told right away that it’s out of stock than to spend 20 minutes listening to their sales pitch, and leave empty handed.”
“Well sir, they are actually employees of Samsung and LG.”
“They all wear a peach vest and an SM Appliance name tag, and they are inconveniencing YOUR customers by wasting their time trying to sell products you don’t have in stock. That reflects on YOU as a manager, also wearing the same SM Appliance name tag.” As far as I’m concerned, you’re all SM Appliance, and SM Appliance just completely wasted 25 minutes of my time.”
“I’m sorry sir”
“I’m sorry sir” is a phrase I hear at least once every time I leave my house. Yes, Filipinos ARE sorry people indeed.