I just wanted to express my thoughts on the Philippine Customer Dis-Service. It is always assumed the gov’t of the Philippines is corrupt, lazy, incompetent, and will make you wait for hours just to get the simplest things accomplished. However, this seems to be in all aspects of the culture whether it be dining out or in my case, going to the bank.
Usually when I go to the bank, I can go directly to the manager or the customer service rep, transact easily, and be done within 10 minutes. This is a blessing of holding US Dollars cause it makes me a preferred client and I have seen the entire bank lobby filled with customers just sitting and I’ve always pitied how much time they are wasting. However, I had to go to a different branch where I did not know anyone and got a taste of it myself.
I got #46 while they were on #39. I thought the wait would not be too long and there were not a lot of people like there are some days. Then after about 10 minutes I realized the line was not moving and they were still on #39. They did not take a customer for 20 minutes and the line just got longer and longer. How? Why?
That is when I noticed they care nothing about their customer’s time. Look at these guys just sitting there. They were sitting there longer than me and could care less. Granted, they are probably workers of someone whose time is too important to be wasted there himself. However, this just shows how little Filipinos really respect each other as it is just wasted time and/ or money. Time has no value! “Your time has no value and I’m not at all concerned about helping to save you time by doing my job more efficiently”, is the Filipino mindset or “God forbid I actually feel consideration for other people”.
It was a full 20 minutes before the #40 was called. The tellers just sat there counting or doing whatever they needed not really thinking of assigning at least one person to keep the line moving. When I asked, they said a teller was out and that justifies making people wait. My transaction cost me 40 minutes of waiting to process a 2 minute deposit.Published in