Do you call 171 to report and complain? Do you demand a rebate for their failure to deliver services? According to DTI, you are entitled to a rebate when they fail to deliver the service you’re paying for.
Or do you just simply blog it and continue to pay your bill in full?
If you don’t call and complain, and demand your rebate, and just take it in the ass from PLDT and pay your bill, why should they bother to spend money on maintaining and keep their system working properly if everyone just pays their bill in full anyway, and not complain? If customers are not holding PLDT accountable for their part of the contract, why should they honor the contract? People are just paying their bill anyway without complaining, and if nobody calls them to complain, they just go on thinking their system is fine, so no need to repair and maintain.
CALL AND COMPLAIN EVERY SINGLE TIME YOU HAVE SERVICE INTERRUPTIONS, MONITOR THE FREQUENCY, DEMAND A REBATE ON YOUR BILL! AND IF THEY ARGUE WITH YOU (which is inevitable, because that’s the filogical filo way of customer service), simply tell them you will file a complaint case with DTI (then if they still fail, ACTUALLY CONTACT DTI AND FILE YOUR CASE, IT DOESN’T COST ANYTHING EXCEPT A FEW MINUTES OF YOUR TIME). I guarantee that if EVERY FILIPINO did this, there would be 1000’s of DTI cases against them, and PLDT would either go down in flames, OR will become everything they dishonestly claim to be.
Otherwise, they’ll just keep screwing you in the ass and not care, as long as you pay your bill. Hey, they’re filipinos, what do you expect? As long as they can create the ILLUSION of good service, and the customers believe their words but not their actions or inactions, and pay their bill no matter what, Well, then blame yourselves. Honestly, if you’re expecting any business/company owned and operated by filipinos to be honest, accountable, and actually do what they say, then you don’t even know yourselves. Sus!
Filipinos in general do not practice accountability. They just offer illusions, words, and empty promises. But when it comes to backing up those words with action, IT’S A BIG BIG FAIL!
I experience this NOT JUST WITH PLDT, BUT WITH EVERY SINGLE BUSINESS/PRODUCT/SERVICE/COMPANY here in Philippines. It’s not the company that is fucked up, it’s this culture’s mindset. And the worst part is, filipinos work harder at emphatically denying this fact, than they work at making a change.
What a shame. tsk tsk tskPublished in