So it’s like this: I’ve been emailing this resort for some time now, and I’ve been forced to send a lot of follow-up questions, because either 1) my questions end up with unrelated answers, or 2) they don’t get answered at all. Like they got lost in the Twilight Zone or sumthin’. Some of the replies I’ve copied and pasted straight from the actual email, so forgive the grammatical errors, they are not mine.
Me: I ask a number of questions, even made them all neat-like, bulleted from 1 to 3, to make it easier. Questions like travel packages, transportation services, things like that.
Reply: (sends me a link to their website, which I have already obviously visited, I’m emailing them because the website info was inadequate). Then suggests that I book the room right now (when I already mentioned in my email that I was planning to go in May). And then the standard “If you should have any other questions, please feel free to let me know.” As if she already answered my questions, instead of redirecting me to their website.
Me: I tell ’em I’ve been through their website, and simply looking for other options. I ask about breakfast options, credit and debit card usage, inclusion of taxes on their per night room rates, etc. Then I tell ’em that booking right now isn’t an issue, but I wanted to make sure that I book my flight to Manila first, which I’m planning to do before the end of the year. Then I ask if 4 months in advance is enough time to get a decent room.
Reply: Tells me they accept both credit and debit cards. And that if I book using their website, breakfast is included. (And that’s it, no mention or hint about my other questions).
Me: I thank her, for answering 2 of my questions. Then remind her that she didn’t answer the rest. So I ask again if 4 months advanced booking is enough to get a room with a decent view. How many rooms they have available for May. And again if the room rates where tax-inclusive. I also casually mention that I’m thinking of getting (room type A).
Reply: “We only have 2 of these rooms are the are one on top of the other so they both have the same views and we do not reserve specific ones.” (Again, no mention of whether 4 months advanced booking is enough, so at this time I give up asking that). Then she goes on to mention that there are no “hidden” taxes.
Me: “Just noticed that the (room type A) only have partial sea views, so I’ve decided to get either the (room type B) or (room type C) for my family (since it’s only a difference of $ and $$ respectively anyway) and get the unobstructed sea view. So which of these two offer a better view of the sunset, might I ask?”
Reply: “All the (room types) offer fantastic views, but I would opt for the (room type C) as they are on the top and are larger rooms.” (Anyone seeing a trend here?)
Me: “I know they all have fantastic views, but looking at the videos shot of the entirety of (resort name), I noticed that some of the rooms are angled away from where the sun sets. Some look towards (beach name). Some look out towards the ocean at the setting sun. So here is my question: